Being established since 2011, LWC is committed to being an education provider that our objectives and principles are to provide an accessible, quality education that nurtures and shapes learners lives in terms of transferable knowledge and skills. We continually strive to better our services to meet our learners’ needs, these includes:
| Type of Requests / Services | Response Time |
| Certification | LWC Diploma: 1 – 3 weeks from the day of the last module submitted. Diploma/ University Programme: Refer to respective university partner’s academic calendar |
| Withdrawal refund | Processing within seven (7) working days of receiving the Student’s written notice of withdrawal. Excludes time taken for postal services and/or external processing by banks. |
| Complaint Resolution | Resolution of valid complaint within fourteen working days. |
| Enquiry | Response within three working days. |
